Success Stories #1
How we get with the program
Relay Gear's kind of Incentive Program
When evaluating the Participant Incentive programs for one of our larger and most beloved clients, we saw a need to relieve the burden on staff in the delivery of recognition rewards, without diluting their authority as main contacts. We have developed and implemented a program that accomplished both. We created a web based redemption portal that worked with certificates redeemable for corresponding rewards. This system allowed for recognition of volunteers, and elevated the staff's ability to order, receive and deliver the reward. Relay Gear was only the tool, not the focus. In addition to easing the burden on the staff, Relay Gear has made program an invaluable marketing tool by adding a survey. This completely customizable survey allows staff members to review events, and asks participants how to make improvements next year.
Success Stories #2
Are you fulfilled? We can help of you're not. Relay Gear's experience with Program Fulfillment
Relay Gear has mastered the art of fulfillment ordering
Our client, an impressive and global charitable organization, came to us because they wanted to outsource the production, fulfillment and shipping of their merchandise. They needed to focus on daily activities and not on fulfilling orders. We've successfully taken over these activities by creating and keeping merchandise in a catalog program and online, staffing customer service representatives to process fulfillment orders, and picking, packing and shipping all merchandise from our onsite warehouse. Our client is relieved, happy and better able to concentrate on their mission.
Success Stories #3
Relay Gear takes on Interactive DVD/Marketing/Fulfillment
We understand our clients and what is at the core of their business. One of our most fabulous clients prints thousands of manuals every year to help retain and grow participation in their event. They spend more time and money on this process than necessary. We put a stop to that. How? Well, we showed them more efficient and interactive option. We partnered with a top production company and together we made an interactive DVD packed full of inspiring videos, downloadable forms and tons of useful information. We shipped them out to divisions or individuals, alone or with other kitted items including products. And the program worked so well that to call it a rousing success would be an understatement.
Success Stories #4
Branding-It's not just for cattle anymore
How Relay Gear partners with top brands
Pairing the Adidas brand name with the big client's national charitable walking events was a perfect fit. We saw the need for providing comfortable gear to our client's participants across the country, so we approached our friends at Adidas. Relay Gear understands that co-marketing with quality manufacturers/household names have a higher value in the eyes of the consumer. So, with Adidas, we created a high-end, comfortable shoe for volunteers and staff that reinforced the message with very step. Even better, we found that because our relationship with Adidas was so strong, our negotiated price not only allowed us to produce the shoes, but to help the cause even more. Our exclusively branded Adidas Cross Trainer was not only designed for comfort and style, but it was also priced to give $10.00 back to our client's charitable organization.
Success Stories #5
Need to raise more funds? You've come to the right place
How Relay Gear works with clients to build custom programs
Relay Gear saw the need to provide one of our clients with merchandise to help increase the dollar volume being raised at their events nationwide. Based on the feedback we received from staff and volunteers, we delivered a kit of merchandise ready to sell at their event with a portion of the proceeds going directly to the cause. We provide each team a merchandise kit on consignment to be sold at events by volunteers and regional staff. Every item sold increased the total dollar amount raised for their team. Unsold merchandise is shipped back after each event and Relay Gear issues a check directly to our non-profit client for their divisions' selling efforts.
Success Stories #6
We fix problems our clients didn't even know they had
How Relay Gear stays on top of each and every account
We Get Efficiency! Our sales department noticed that during our customer's busy season, their system had many purchasing and distributing inefficiencies for their internal meetings and rallies. We approached our customer with a program concept to help consolidate their meeting supply needs through standardizing the items offered for each division and utilizing our fulfillment center for better control of distribution. The end result was a successful launch of the "Meeting-in-a-box" delivered cost effectively and cost-efficiently to each and every person involved.
